Frequently Asked Questions
See answers to some of our most commonly asked questions below. If your question is not answered, below, shoot us an email or call us.
My local utility
- What sets Tomorrow Energy™ apart from other providers? Tomorrow energy is a different kind of energy company. We were created to focus on sustainability, caring and kindness. All our electricity products are backed by 100% North American Wind Renewable Energy Certificates. Our gas products are backed by 100% carbon offsets. Our products are perfect for today, and they will help us create an even better Tomorrow.
- What is a utility? A utility is an organization or business that supplies a public service (such as electricity or gas) under special regulation by the government.
- How do I report a power outage? In the event of a power outage, you should contact your local utility for further assistance. Your local utility’s contact information is listed on your monthly bill.
- What is kWh and how does it factor into my rate plan? kWh stands for Kilowatt Hour. Your meter measures your electricity use based upon kilowatt (1,000 watts) per hour usage and invoices based upon your monthly usage. A typical usage for a residential customer ranges from a few hundred to a few thousand kilowatt hours monthly. Your energy supply charge is your energy rate multiplied by the number of kWh you have used.
- How do I enroll with Tomorrow Energy? You can enroll through our website or call us at 888-682-8082. Our customer care team will work with you individually to help you select the rate plan that best meets your needs.
- How do I find your different rate plans? Enroll through our website or call us directly at 888-682-8082 see what rate plans we can offer you today.
- Does the utility account have to be in my name? No, but you must be an authorized user on the utility account, such as a spouse. This will allow us to communicate properly with your local utility during your switch and confirm your information most effectively.
- Why do you ask for my current account number? In order for Tomorrow Energy to facilitate your enrollment for our energy services, you must have an active account with your local utility. Tomorrow Energy will supply your energy while your local utility will remain the delivery source. Your local utility will also handle billing and payments.
- Where can I find my account number, meter number, and/or rate class? These will all be displayed on the monthly invoice you receive from your local utility. If you don’t have a current invoice you can contact your local utility’s customer service department and ask for this information.
Making the switch
- Do I need to notify my utility company when I make the switch? No. Tomorrow Energy manages notifying your local utility of the change and sends you a welcome letter to confirm that your account has been successfully established.
- When will I get my first bill with Tomorrow Energy as the supplier? Tomorrow Energy will be listed as your energy supplier in 1-2 billing cycles.
- How do I find and pay my bill? Your billing method will remain the same. You will continue to pay the balance listed on your local utility’s monthly bill. Tomorrow Energy’s supply charges will appear on the local utility company bill, you currently receive. Tomorrow Energy will be happy to assist you in contacting your local utility for issues regarding your bill.
- When will my service begin? Tomorrow Energy will activate your switch with the local utility. Service typically begins on your next meter read date after your enrollment is processed by your utility, usually within a 1 month period. Certain states and local utilities may have an expedited switching process. Give Tomorrow Energy customer service a call at 888-682-8082 to learn more.
- When I switch, will I temporarily lose power? No. You will not experience any interruptions of service during the switch process. Tomorrow Energy provides continuous energy supply coordinated with your local utility company.
- What is Renewable Energy? At Tomorrow Energy, our renewable energy comes from wind power. Unlike fossil fuels that are consumed when they are used to make electricity, we can use the wind to make power without consuming it. The wind, like sunlight, is a renewable resource.
- Will my house make a difference? A small change today will build momentum and create big changes in the future. Your renewable choice today will help lead to a more sustainable future. Thank you for joining us on this journey to make a better Tomorrow.
- Why Renewables? When we look at the future, or “tomorrow” we see an ever-increasing demand for electricity and we should be concerned about where we will get that energy. We advocate for a sustainable cleaner energy future. In the long run we feel the renewable solution is the best way to solve for the energy needs of tomorrow.
- Where does your wind/cleaner energy come from? All our power comes from North America. We use 100% North American Renewable Energy Certificates, which can come from anywhere in North America.
What kind of results do you hope to achieve by switching to renewables?
We hope to increase the demand for clean renewable energy, and to encourage our customers to think more about sustainability not just in energy but in everything they do.
We want to contribute to a better tomorrow.
- Can I pay my bill online? Yes! Online bill payment options are available and we encourage you set up paperless billing and AutoPay. We accept We accept MasterCard, Visa and Discover.
- What is an Electrical Service Identifier or (ESI ID)? Electrical service identifier (ESI ID) is a unique number that identifies the physical address where you receive your electricity.
- What is the Electricity Facts Label or (EFL)? The Electricity Facts Label (EFL) is an important document that lists your electricity rates and any fees associated with your agreement, as well as provides information on pricing, contract, fuel mix and emissions information for your electricity service. The layout and content of the EFL is prescribed by the Public Utility Commission of Texas (PUCT).
- What is a Transmission and Distribution Service Provider or (TDSP)? The Transmission and Distribution Service Provider (TDSP), also known as the Transmission and Distribution Utility (TDU), is the local utility company that transmits and delivers electricity via electric poles and wires in a service area. This company is responsible for the maintenance and repair of these poles and wires and is regulated by the Public Utility Commission of Texas (PUCT). When you switch to an energy supplier, your TDSP remains the same, and they will continue to deliver your electricity as they always have.
- Who can I call for an emergency or power outage? In the event of an emergency or outage, contact your Transmissions and Distribution Service Provider (TDSP) immediately. TDSP Service Area Emergency Service: CenterPoint Energy (Houston and surrounding areas): 800-332-7143 Oncor (North and West Texas, including Dallas): 888-313-4747 or 888-313-6862 AEP - CP&L/WTU (Central, South and West Texas): 866-223-8508 or 877-373-4858 Texas New Mexico Power (S. Central Coast, Far West and North Texas): 888-866-7456
- What if a deposit is required? If you are notified during online enrollment that a deposit is required, it was assessed based on your credit score or may have been assessed if we were unable to identify you through the credit bureau.
- Is there an alternative to paying a deposit? If a deposit is required, your enrollment will be on hold until your deposit is received. You can pay your deposit during online enrollment, through our online account manager.
Still have questions?
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